Move over from another platform

Changing platform is a project, not a button. But it can be done calmly without a single member noticing — if you do it in the right order.

Count on a weekend for one course, a week for a whole business.

Before you start

Set up the basics in Idun Blue first, or imported data has nowhere to land:

1. Settings → Profile
2. Settings → Brand — logo and colour
3. Settings → Payments — connect Stripe
4. Settings → Email — the sender

See Get started with Idun Blue.

Then make a list of what you actually have: how many courses, how many lessons, how many members, and who’s on a running subscription.

The import wizard

Settings → Import walks you through eight steps: Welcome, Export, Members, Courses, Contacts, Progress, Review, Done.

The wizard is built for Kajabi. The Export step shows exactly where in Kajabi each file lives.

In each data step you drag the CSV in, match the columns to Idun Blue’s fields, and see a preview before anything is saved.

Review has a dry run switch. Use it. You get to see what the import would do — Imported, Updated, Skipped, Errors — without changing anything. If the result looks sensible, run it for real.

Coming from a platform other than Kajabi, you import contacts with an ordinary CSV instead. See Import contacts from a CSV.

What you’ll rebuild by hand

Be ready for this. No platform exports everything.

The video files. The structure can come across, but the films themselves have to be uploaded again. Download them from your old platform before you cancel the account. If you have imported video lessons with no file, Idun Blue reminds you in the offer’s checklist.

The pages. Landing pages and sales pages are rebuilt in the page builder. Screenshot the old ones, copy the text and save the images before you switch anything off. See The page builder.

The offers. Prices and payment setups are created fresh. See Create offers.

The emails. Sequences are rebuilt, email by email. Copy the text and note the delays. See Email sequences.

The order that works

1. Contacts first. Tag them moved-2026-07 so you can find the group again.
2. One course. Finish it, upload the films, publish.
3. One offer that gives access to the course.
4. Test it as a member. Create a free offer for yourself, log in to app.idun.blue with a different address and go through the whole course.
5. The rest of the courses, one at a time.
6. The pages and the emails.
7. The domain last. See Connect a custom domain.

Test every course as a member before moving on. Discovering that the lessons were never published after you’ve done twelve courses is a genuinely bad moment.

Running subscriptions

This is the delicate part. If you have members paying monthly on the old platform:

• Don’t force the payments across. You can’t move a card from one system to another.
• Run in parallel. Let the old subscriptions carry on where they are. Sell everything new in Idun Blue.
• Give the existing ones access here by enrolling them manually on an offer — open the person under People and choose Enroll in offer with the price set to Free.
• Move them over at their own pace, when their period ends anyway.

Tell them two weeks in advance what’s happening and what they need to do. An email that arrives before the change is information; one that arrives after is a problem.

Switchover day

1. Check one last time that every course is reachable as a member.
2. Repoint the domain.
3. Send an email with the new login address and a link to set a password.
4. Activate your sequences and automations.
5. Keep the old platform running for at least 30 days. That’s your safety line.

The first few weeks

Expect questions about logging in. It’s the most common one — and it’s nearly always solved with Send password reset from the person’s view. See What you see on a person.

Remove the migration tag once you’re confident everything works.

Tips

• One course at a time. Always.
• Take the chance to update. Don’t copy old content straight across — what you wrote three years ago can be better.
• Say it out loud to your members. “We’re moving to a new platform, here’s what happens, you only need to do one thing.” Silence creates worry.